Privacy Policy

This Privacy Policy explains how PulseTechnologies (Pty) Ltd collects, uses, stores, protects, and shares personal information through pulsetechnologies.tech, consultation forms, and related business communications.

This policy should be read together with our POPIA Notice, Website Disclaimer, and Terms of Use.

1. Who we are

PulseTechnologies (Pty) Ltd is a South African company providing managed IT, infrastructure, cloud, support, technical resourcing, and related technology services.

For personal information collected through this website and related business inquiry channels, PulseTechnologies acts as the responsible party, unless a separate written agreement states otherwise for a specific engagement.

2. Information we collect

We collect personal information that you voluntarily provide when using this website, submitting a consultation request, or communicating with us.

This may include:

  • your name and surname;
  • organisation or company name;
  • country or region;
  • work email address;
  • optional phone number or messaging details;
  • service interest or consultation topic;
  • information you provide about your IT environment, infrastructure, cloud, support, or project requirements;
  • message contents submitted through the website or by email; and
  • any other information you choose to provide in your inquiry.

We may also process basic technical information generated when you access the website, such as:

  • IP address;
  • browser and device information;
  • pages visited;
  • access times;
  • server logs;
  • security logs; and
  • technical delivery information related to form submissions or email delivery.

Please do not submit passwords, private keys, confidential credentials, payment card details, unnecessary personal information, or highly sensitive information through public website forms.

3. How we collect information

We may collect information when you:

  • browse the website;
  • submit a consultation or contact form;
  • send us an email;
  • communicate with us about potential services;
  • request information, proposals, or support;
  • interact with our website hosting, security, or mail systems.

4. How consultation form submissions are handled

When you submit a consultation form, your details are sent from the website to a contact handler on the server.

The contact handler is intended to transmit your inquiry to configured business mailboxes so that we can review and respond. The current website contact handler is not intended to save consultation submissions to a dedicated website database or public-facing contact file.

However, routine server logs, mail-system logs, hosting logs, backups, and security systems may record technical delivery information or retain copies for operational, security, or business continuity purposes.

5. How we use personal information

We use personal information for legitimate business, communication, operational, and legal purposes, including to:

  • review and respond to your inquiry;
  • understand your service needs or technical environment;
  • discuss potential services or engagement options;
  • prepare proposals, quotations, or follow-up communications;
  • maintain business communication records;
  • operate, secure, monitor, and improve the website;
  • detect, prevent, or investigate spam, abuse, unauthorised access, or security issues;
  • comply with legal, accounting, tax, regulatory, or operational requirements; and
  • establish, exercise, or defend legal rights where necessary.

We do not sell personal information.

6. Legal basis for processing

We process personal information where it is lawful and reasonable to do so, including where:

  • you voluntarily provide the information to us;
  • processing is necessary to respond to your inquiry or take steps before a possible business engagement;
  • processing is necessary for legitimate business, operational, security, or record-keeping purposes;
  • processing is required or permitted by law; or
  • you have given consent where consent is specifically required.

7. Website use, cookies, and tracking

This public website is intended to provide information about PulseTechnologies and accept consultation requests.

Based on the current public website design, we do not use advertising analytics or marketing tracking cookies on these pages.

Standard web server logs and security tools may still process technical information such as IP addresses, request paths, browser details, timestamps, and error logs. This information is used for website delivery, troubleshooting, performance, security, and abuse prevention.

If analytics, marketing cookies, or additional tracking technologies are introduced in future, this policy should be updated accordingly.

8. Sharing of personal information

We may share personal information only where necessary and appropriate for the purposes described in this policy.

This may include sharing information with:

  • authorised PulseTechnologies personnel or representatives;
  • email, hosting, security, backup, and IT service providers;
  • professional advisers, where required;
  • regulators, courts, law enforcement, or public bodies where legally required;
  • service providers that assist with business operations, subject to appropriate confidentiality and security expectations;
  • secure third-party payment service providers where paid services or online payments are used.

Where paid services or online payments are used, payment-related information may be processed by secure third-party payment service providers. We do not intentionally store full card details on our own website or application systems unless expressly stated. Payment providers may process payment information according to their own terms, privacy notices, and security controls.

We expect service providers to process personal information only for authorised purposes and to apply reasonable safeguards.

9. International processing and cross-border transfers

Personal information may be processed in South Africa and may also be transmitted, routed, accessed, or stored through cloud platforms, email services, hosting providers, backup systems, security tools, or other service providers located outside South Africa.

Where personal information is transferred or processed outside South Africa, we take reasonable steps consistent with POPIA requirements to ensure that the information remains appropriately protected.

10. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

  • the nature of the inquiry;
  • whether a business relationship is formed;
  • legal, accounting, or tax requirements;
  • operational and security requirements;
  • backup and mail retention cycles;
  • dispute or legal-risk considerations.

When information is no longer reasonably required, we will delete, destroy, de-identify, or restrict it where appropriate and practical.

11. Security

We apply reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration, or destruction.

These measures may include access controls, secure hosting practices, email security, logging, backup controls, limited access to business mailboxes, and security monitoring.

No website, email system, hosting platform, or internet transmission can be guaranteed to be completely secure. You should avoid submitting highly sensitive information through public forms or unsecured email.

12. Your rights

Subject to lawful limitations and verification of your identity, you may have rights under applicable privacy law, including the right to:

  • ask whether we hold personal information about you;
  • request access to your personal information;
  • request correction of inaccurate, incomplete, outdated, or misleading information;
  • request deletion or destruction of information where legally applicable;
  • object to certain processing where POPIA allows;
  • withdraw consent where processing is based on consent; and
  • lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.

For more detail, please see our POPIA Notice.

13. International visitors

If you access this website or submit information from outside South Africa, you do so voluntarily and understand that your information may be processed in South Africa or through systems used by PulseTechnologies and its service providers.

We will handle such information according to this Privacy Policy, our POPIA Notice where applicable, and applicable law.

14. Children’s privacy

This website is intended for business and professional audiences. It is not directed at children.

We do not knowingly collect personal information from children through this website. If you believe that a child has submitted personal information to us, please contact us so that we can assess and address the matter appropriately.

15. Links to third-party websites

This website may contain links or references to third-party websites, tools, platforms, or services.

PulseTechnologies is not responsible for the privacy practices, security, content, or reliability of third-party websites or services. You should review the privacy notices of any third-party sites you visit.

16. Contact

To raise a privacy-related question or request, please use the consultation or contact form on this website and clearly state that your message relates to privacy or personal information.

To help us process your request, please include enough information for us to identify the relevant inquiry, correspondence, or record. We may need to verify your identity before responding to certain requests.

17. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, legal obligations, service providers, or internal practices.

The latest version published on this website applies from the date it is made available.